Shipping policy

Last updated: 28 August 2026

Free delivery, everywhere in India

We ship pan India, and delivery is free on every order. No minimum, no surcharge for remote pin codes, nothing added at checkout.

Prices on the site are final and all-inclusive. GST is already in the price you see — there is nothing extra to pay on delivery.

How long it takes

Almost everything we sell is made for you after you order — engraved, embroidered or monogrammed by hand in our Jaipur studio. That making time is the bulk of the wait.

  • Most of the year: 5–7 working days to make and dispatch.
  • Festive and wedding season: 9–12 working days to make and dispatch.

Then add courier transit on top — usually 2–5 working days, depending on how far you are from Jaipur. You'll get a tracking link by email and WhatsApp the moment your parcel leaves us, and that link carries the courier's own delivery estimate for your pin code.

We count working days as Monday to Saturday. Sundays and public holidays don't count.

If you need something by a particular date, message us before you order and we'll tell you honestly whether it's possible. We'd rather turn down an order than miss an anniversary.

Tracking your order

You'll get two messages from us:

  • When you order — an order confirmation.
  • When we dispatch — a tracking link, by email and on WhatsApp.

If your tracking hasn't moved for more than 48 hours, message us on +91 93522 67503 and we'll chase the courier for you. Don't wait for it to sort itself out.

How you can pay

We take cards, UPI, net banking and wallets through Razorpay at checkout. We don't offer cash on delivery — every order is paid for before we start making it, because every piece is made specifically for you.

Getting your address right

Please check your address, pin code and phone number carefully at checkout. Couriers in India call before delivering, and an unreachable number is the single most common reason a parcel comes back to us.

If a delivery fails because the address was incomplete, or because nobody could be reached across repeated attempts, we'll get in touch to rearrange it. Re-dispatch costs may apply in that case.

If something goes wrong in transit

If your parcel arrives damaged, or isn't what you ordered, that's covered in our Refund & Cancellation Policy. Short version: tell us within 48 hours of delivery and we'll remake it or refund you in full — and you won't need to post anything back to us.

Please film the parcel as you open it. We photograph every piece before it's packed, and for anything that arrives broken, that video is what lets us settle your claim at once.

Questions

The Write House
Jaipur, Rajasthan, India

Email: info@thewritehouse.co.in
Phone: +91 93522 67503 or +91 92164 38790
WhatsApp: +91 93522 67503
Hours: Monday to Saturday, 11am – 6.30pm IST